8x8

Gartner RecognizedHIPAA CompliantNative AI

Teams that need UCaaS and CCaaS on a single contract and bill. Strong for businesses with international locations.

8x8.com
Contact Center
Native CCaaS
International
Yes
Deployment
Moderate
AI Features
Native AI

Strengths

  • +True UCaaS + CCaaS on one platform, one contract, one bill
  • +Strong international — local numbers in 55+ countries
  • +Scales from 1 to 100,000+ users without platform change
  • +HIPAA and GDPR compliant
  • +Competitive pricing at mid-market tier

Watch-outs

  • !UI feels dated compared to Dialpad or Zoom
  • !AI features less advanced than Dialpad
  • !Support quality varies by tier
  • !Less name recognition than RingCentral or Zoom

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