Zoom

Gartner RecognizedHIPAA CompliantNative AI

Teams already on Zoom wanting to add contact center without switching platforms.

zoom.us
Contact Center
No
International
Yes
Deployment
Fast
AI Features
Native AI

Strengths

  • +AI Companion included
  • +Familiar interface for agents
  • +Fast deployment
  • +UCaaS + CCaaS on one platform

Watch-outs

  • !Contact center product still maturing
  • !Less feature-complete than Five9 or Genesys
  • !Not suitable for large or complex contact centers

Get a Zoom quote

We'll connect you with Zoom through our partner network — no cold calls, just a tailored quote.

Not sure if Zoom is the right fit?

Take the 2-minute match quiz