Blog
Straight-talk on business technology — no jargon, no vendor spin.
ServiceNow Study: Human Connection Still Matters in Customer Service
A new ServiceNow survey of 34,665 people across 18 countries found that while customers want self-service options, they still value human agents for complex issues. The study reveals a gap between what customers want and what executives prioritize.
April 6, 2026
AI & AutomationBusiness Buyers Want Proof: AI's ROI Reality Check
Nearly all companies use AI now, but only 54% say benefits outweigh costs. At Enterprise Connect, buyers showed less interest in AI hype and more demand for measurable business results.
April 4, 2026
CybersecurityHacker Groups Claim Credit for Same Supply Chain Attacks, Creating Confusion
Multiple hacker groups are taking credit for the same TeamPCP supply chain attacks as organizations disclose breaches, making it unclear who was actually responsible.
April 4, 2026
Privacy & SecurityPrivacy Labels for Mobile Apps Need Improvement
Privacy labels for mobile apps are a good concept, but the current versions aren't meeting the mark for quality and effectiveness.
April 4, 2026
AI & AutomationGartner Predicts Half of Enterprises Will Drop AI Assistants by 2028
Research firm forecasts major shift from AI assistants to autonomous AI agents that can execute tasks independently rather than just help with them.
April 4, 2026